Security: The industry norm is not working. Look elsewhere grasshopper
Protect your business with elite forces that will pinpoint and stop cyber-attacks before they cause you harm. Detect threats within minutes to hours and provide full containment inside of 24 hours. That’s 99.997% faster than the industry average. Our services penetrate all seven communication layers.
Threat actors today have virtually unlimited places to hide in modern, complex infrastructures. They lie in wait for vulnerabilities, which occur each time data is transmitted and received throughout the seven layers of data communication. With an industry average time to detection of 315 days for a malicious attack, it’s no wonder breaches are prevalent.
Invisible to attackers, enabling customers to outmaneuver threats and shorten time to detection. When combined with surgical guidance from our hunt team. You (or we will do it for you) will defeat the attack internal or external.
Compliance – Everyone needs help here.
We can greatly simplify your compliance efforts with tools and expertise. Leverage our experience and expertise for your compliance needs
Doing what everyone else is doing gets you what everyone else gets. Leadership is a vision of the future like, sailing to the new world with a map, compass, and a good ship. You bring the vision. We will supply a great map, compass and great ships.
“Are You Experienced”
-Jimmy Hendrix
Nationally recognized leaders in Contact Center, Network Engineering, Mobility, IOT, Compliance and Cybersecurity. Available!
Ranked In Demand Services:
Expertise and Experience:
“Are You Experienced” -Jimmy Hendrix
Thinking about making a change? Change is a challenge. Our early ancestors viewed change as dangerous. We could get eaten. Our default is to operate this same way. But, this is not the cave man era. Logic must intercede. Work with one of our decision architects to develop a plan with you that you can trust.
You may do a major change every 3 to 10 years. We support clients with change at a pace of around 3-4 clients a month. We facilitate the safe implementation of changes for clients. Reach out to us to connect with one of our decision architects. We will create a plan with you that addresses the risks and fears you and your stakeholders face as you move to a great future.
Contact Center WFM Workforce Management
Transform your contact centers by infusing AI into 100% of customer conversations, optimizing agent performance and automating repeatable workflows that drive revenue and retention.
Every call is audited, and the sentiment of the customer and agent are analyzed. Identify what your best agent are doing and train the rest.
Drive operational efficiency at scale
Leave time-consuming processes behind with automated, efficient workflows. Achieve higher output in a fraction of the time while reducing costs and boosting productivity. Recently achieved an 87 percent increase in operations efficiency.
Retain happy customers with stellar experiences
Analyze every customer conversation to scale high-quality, consistent experiences, and optimize agent performance to improve your processes, services and offering
Surface opportunities to meet customer needs with 100% visibility into interactions.
Identify unhappy customers with sentiment detection to resolve issues proactively.
Drive agent behavioral change with data-driven coaching and feedback loops.Don’t leave customer needs to chance
Conduct root cause analysis to
understand call drivers. Leverage the power of Moments to discover ways to better meet customer needs and align with CX best practices. EmployBridge identified an issue that was keeping them from serving 2,000 job candidates a week.
Contact Centers
We are focused on your customer. Connect with your customers the way they want to connect. Deliver simple, elegant CX (Customer Experience) using the world’s most advanced cloud contact center across all communication paths. Unify your brand by offering customers the same experience across sales, marketing, and support. Eliminate channel switching. No more pivoting between voice, digital, and self-service channels. Intelligent efficiency: Predictive, contextual routing and AI-powered conversational customer experience
Secure Advanced Networks
We are more than just a Telecom company. In fact, we’re a group of telecom and SaaS innovators designing the solutions of tomorrow, today, so that we can lead the next generation of voice and data networks as we continue to move forward in the world of digital technology. To do this, we’ve worked to redesign the functions of Telecom and SaaS from the ground up by designing, innovating, and managing new voice and data networks specifically designed to take advantage of cutting-edge technologies.
We are your transformative strategy and enablement partner, who understands digital transformation and building strategic advantages for our clients
In our minds, cutting-edge technologies include flexible software driven networks that are more suited for Cloud technology and can better handle the demands that an increasingly digital world places on our networks and infrastructure. Each and every day, our team strives to maximize the performance of not just our systems and networks, but also ourselves, so that we can continue to offer better service, better solutions, and most importantly, better innovation to help move our world forward.